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FAQ

As a customer some time you'll have questions before you make a purchase, we get it.

Almost all of the answers can be found below. But if you still have questions we can be reached through our contact us page or by emailing me directly at stacey@apothecary7.com 

How much does shipping cost?
Shipping is FREE over $75 in Europe & USA.

Do you ship internationally?

We ship to Europe and the United State. Please add your products to your cart to understand your shipping fees.

Are Apothecary7 products organic

We are not 100% organic, saying that, we purchase as many organic ingredients as we can. So while we're not 100% we're pretty damn close.

Are Apothecary7 products vegan

Yep! No animal produce of any kind is used in any of our products and no animals are harmed in the making of them.

Do Apothecary7 products contain any toxic chemicals or additives

No junk, no toxics, no preservatives, EVER.

Are Apothecary7 products suitable for sensitive skin

Yes and no. Everyone's skin is different - we don't recommend our products be used when you have a condition which causes broken skin, but several customers with sensitive skin have used our full product range without issue.

If irritation occurs, discontinue use. Store in a cool, dry place away from sunlight. Since there are no preservatives, please use within 8-10 months.

This product is not intended to diagnose, treat, cure, or prevent any diseases.

These statements have not been evaluated by the FDA. 

Are Apothecary7 ingredients food grade

Yup! Sure are, but honestly a teaspoon of Ubtan tastes gross, don't do it.

How are Apothecary7 products made

Currently they are small batch made in the love lab with my own fair hands and the help of a few pixies I couldn't live without.

In future this may not be the case, a business can't grow if they can't produce the supply to meet the demand, but for now, it's all us.

How should Apothecary7 products stored

Upright within their container with care and attention paid when removing the lid. These are all powder based products so if opened roughly you may get dusting of Ayurvedic goodness all over you.

No harm done, but a bit of a waste.

How Long do Apothecary7 products last.

If kept air tight sealed and kept in a cool dark place, these herbs have a shelve life of 8-12 months. But to be honest the results are so good, if you've still got some left 8 months in

    Ordering

    What forms of payment do you accept?
    We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system.

    We also accept Paypal. We transit your credit card securely for your protection and we do not store your credit card information.

    What about shipping, how do before I get my order?

    Standard shipping for orders Europe takes 7-10 business days. Most orders are received within 7 days of ordering. International orders usually take 2-3 weeks to arrive depending on the destination and customs processing.

    The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

    What shipping method do you use?

    Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

    Do you offer package tracking?
    Yes! We will provide you with the tracking number once your package is shipped, except for International shipments.

    How much does shipping cost?
    Shipping is FREE over $75 in Europe & USA.

    Do you ship internationally?

    We ship to Europe and United States Please add your products to your cart to understand your shipping fees.

    Returns & Exchanges

    What is your return policy?

    If you received a defective item we'll happily replace the same product for you in the same size. same type of product in the same size. Simply contact us at stacey@apothecary7.com and will get it taken care of.

    Can I cancel/modify my order?

    Once your order has been made and dispatched it can't be cancelled or modified.

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